Purpose:
This position’s primary responsibility is to act as a network admin / engineer. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow or continue their IT career.
Responsibilities:
- Provide network support, troubleshoot common network issues, and assist with network maintenance tasks
- Design, implement, and maintain highly available, scalable, and secure network infrastructures on-premises
- Integrate advanced security controls and Zero Trust principles into new and existing network architectures, ensuring compliance with organizational and industry standards during IT transitions and upgrades.
- Deploy, configure, and proactively monitor network hardware, software, and services to ensure optimal performance, availability, and adherence to organizational policies
- Continuously track network performance using modern monitoring and analytics tools; recommend and implement improvements to enhance capacity, scalability, and resilience. Stay informed of industry trends and emerging technologies to advise on infrastructure evolution
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Work with Service Desk Technicians as needed
- Providing high-end, customer focused service that our clients expect
- Position may have on-call responsibilities and an occasional weekend / holiday work requirement on a rotational basis.
- Follow / document processes and procedures.
- Other responsibilities as assigned by management
Minimum Skills, Education, and Experience:
- Two years of experience working directly with an enterprise network
- Industry-related networking classes and / or certifications (CCNA, CompTIA Network+)
- In-depth knowledge of network administration
- Knowledge of regulatory standards (e.g., PCI, HIPAA, NIST) and best practices for network security hardening, configuration management, and ongoing compliance.
- Hands-on experience with switching (Capacity Planning, STP, LACP, and VLANs), Routing (OSPF, EIGRP, BGP), WAN Technologies (MPLS, VPLS, VPN, and SD-WAN) and Security (Firewalls, IPS/IDS, Zero Trust Frameworks, or other next-gen security tools).
- Consistently exceeded customer expectations by providing exemplary service.
- Able to lift up to 50 lbs to waist height on a regular basis.
- Ability to follow directions and meet deadlines.
- Willingness to learn and adapt to new tools and techniques.
We are committed to fostering an environment where every individual feels valued, respected, and empowered.
Core Values:
We are seeking highly motivated individuals who have the willingness and ability to demonstrate core values:
- Committed to Client Success: Our actions and our words align with the best interests of the client.
- Integrity: We’re committed to being honest and having strong moral principles.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We have open lines of communication with each other and our clients.
Location:
We’re located in Hoffman Estates, IL, but this position would essentially be for remote, on-call, and on-site visits (as needed) for locations we manage in the Berkeley / Elmhurst / Maywood area of Illinois.
Contact information:
To be considered for our latest recruitment round, please contact us at: [email protected]. Submit your resume, desired hourly rate, and any other info that you’d like us to know. If we accept your application, we’ll be in touch to schedule the next steps. We look forward to hearing from you.
