Purpose:
This position’s primary responsibility is to act as a first point of contact for our customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow or continue their IT career.
Responsibilities:
- Act as the first point of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Service Desk Technician jobs in Remote
- Providing high-end, customer focused service that our clients expect
- Service Desk position may have on-call responsibilities and an occasional weekend / holiday work requirement on a rotational basis.
- Follow / document processes and procedures.
- Other responsibilities as assigned by management
Minimum Skills, Education, and Experience:
- Strong technical aptitude with Level 1 experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls / switches, Onboarding / Offboarding Requests, and other infrastructure requirements.
- One year of experience in a technical position. Service Desk or customer support experience is preferred.
- Top performers in customer service positions: answering support calls, emails, and following up with clients.
- Consistently exceeded customer expectations by providing exemplary service.
- Able to lift up to 50 lbs to waist height on a regular basis.
- Ability to follow directions and meet deadlines.
- Willingness to learn and adapt to new tools and techniques.
We are committed to fostering an environment where every individual feels valued, respected, and empowered.
Core Values:
We are seeking highly motivated individuals who have the willingness and ability to demonstrate core values:
- Committed to Client Success: Our actions and our words align with the best interests of the client.
- Integrity: We’re committed to being honest and having strong moral principles.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We have open lines of communication with each other and our clients.
Location:
We’re located in Hoffman Estates, IL, but this position would essentially be for remote, on-call, and on-site visits (as needed) for locations we manage in the Berkeley / Elmhurst / Maywood area of Illinois.
Contact information:
To be considered for our latest recruitment round, please contact us at: [email protected]. Submit your resume, desired hourly rate, and any other info that you’d like us to know. If we accept your application, we’ll be in touch to schedule the next steps. We look forward to hearing from you.
